Privacy Policy

Accord Health (I54 Hollis Pty Ltd)
ABN: 71 661 024 442
Effective Date: 01/06/2023

1. Overview

Accord Health is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose and store your information, and how you can access or correct your information, or raise a concern if needed.

For questions or concerns about your privacy, contact us at:

📬 PO Box 431, Albury NSW 2640
📧 InfoHub@AccordHealth.co
📞 1300 282 619

2. Why We Collect Your Personal Information

We collect personal and health information to:

Deliver quality health services (including psychology and allied health)
Respond to enquiries
Communicate with you about appointments or services
Manage billing, including Medicare, private health, or other funding arrangements
Coordinate care with other professionals, with your consent
Meet our legal and regulatory obligations

3. What Information We Collect

We may collect the following types of information:

Personal information: Name, address, date of birth, contact details, payment details
Health information may include: Referrals, assessment results, clinical notes, photos, history
Administrative details: Medicare number, insurance or funding body details
Emergency contacts or legal guardianship details where applicable

4. How We Collect Your Information

We collect information through:

Intake forms, registration forms, phone or email correspondence
In-session discussions and service delivery
Reports or referrals from third-party providers, with your consent
Photos, with your consent

5. Use and Disclosure of Your Information

Your information is primarily used to provide and manage your treatment.

We may also disclose your information to:

Your referring doctor or other healthcare providers (with your consent)
Teachers, specialists, insurers, or legal representatives involved in your care (with your consent)
Our administrative service providers (e.g. IT, encrypted data storage) under confidentiality agreements
Government bodies, funders (e.g. NDIS), or Medicare as required for billing
Legal authorities if we are legally required to do so
We will only disclose information with your consent, unless there is a legal obligation or immediate risk of harm requiring disclosure.

6. Overseas Disclosure

Some of our secure digital service providers (e.g. cloud storage or software platforms) may be located outside Australia. In such cases, we ensure your information remains protected in accordance with Australian privacy standards.

7. Refusal to Provide Information

If you choose not to provide requested information, this may affect our ability to provide appropriate care, complete assessments, or process payments or referrals.

8. Access and Correction

You can request access to, or correction of, your personal information at any time.
We will respond within a reasonable timeframe and will take steps to ensure the accuracy of the information we hold.

9. Data Storage and Security

We take all reasonable steps to ensure your information is kept secure. This includes:

Secure, encrypted digital record-keeping systems
Restricted access to information by authorised personnel only
Regular backups and cybersecurity monitoring
Confidentiality agreements with all staff

10. Making a Privacy Complaint

If you believe we have mishandled your personal information, please contact us directly:

📬 PO Box 431, Albury NSW 2640
📧 InfoHub@AccordHealth.co
📞 1300 282 619

If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au
📞 1300 363 992

11. Updates to This Policy

We may update this policy from time to time to reflect changes in regulations, systems, or our services. The most recent version is always available upon request.